Legal

Updated February 24, 2021

This Privacy Policy ("Policy") explains privacy practices specific to Dialwave, Inc. (collectively "Dialwave," "we," "us," "our") and provides information on how and why we collect, use, and share personal data and information acquired from our customers, website visitors, and end users of our products and services (collectively "you," "your") through our interaction with you and through our products and services. The policy also describes your choices regarding use, access, deletion and correction of your personal information.

This Policy is subject to revision at any time, with or without notice. Dialwave may, at its sole discretion, announce significant changes to this Policy. For Dialwave customers, this Privacy Policy is incorporated into and made a part of Customer's Agreement with Dialwave.


1. Information We Collect

1.1 General

We may ask you to provide certain personal information when you create an account, or when you visit or use certain parts of our website or services. The personal information that you are asked to provide, and the reasons you are asked to provide it, will depend on the context in which we are asking for the information.

1.2 Information You Provide

We collect information which you provide directly to us when you use our website or services. The types of personal information we may collect directly from you include e-mail addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, marketing preferences, job titles, credit card payment information, transactional information (including services purchased), as well as any communications, inquiries, contact or other information you choose to provide during your use of the Services.

When you actively provide this personal information, we will only use this information in a manner that is reasonably proportionate to achieve the specific purpose(s) for which we collect the information.

1.3 Visiting Our Website

By visiting our website, you automatically tell us certain information. This includes basic information such as your IP address, when you visited, the website from where you came prior to visiting us, the website where you go when you leave our website, your computer's operating system, and the type of web browser that you are using. Our website automatically records this basic information about you. This information may be aggregated to measure such things as the number of visits, average time spent on the site, number of pages viewed, and methods by which our site was found. Dialwave may use such information to evaluate the use of our site and to continuously improve the content and services being provided.

Our site may make use of cookies (or a similar technology) to better manage our sites and to assist us in providing you with tailored information and services. A cookie is a tiny element of data that a website can send to your browser, which is stored on your device so that we can do things such as better serve you as you navigate through our site or when you return. You may set your browser to notify you or decline the receipt of a cookie; however, certain features of our sites or services may not function properly or be available if your browser is configured to disable cookies.

1.4 Customer Proprietary Network Information ("CPNI")

Certain information related to your telecommunications services account with us such as to whom, where, and when you make calls is CPNI. CPNI is protected by specific federal laws and regulations and as such we are fully committed to comply with such laws and regulations, both through our website and in all other respects. Without your consent, we will only share or disclose your CPNI (i) to market to you services or products among the categories of services or products you currently subscribe; (ii) to initiate, render, bill, and collect our telecommunications services; (ii) to protect you or other carriers from illegal or fraudulent use of, or subscription to, our services or to protect our rights or property; or (iii) to provide your call location information in certain specified emergency situations, and (iv) for other legally permissible purposes.

1.5 Call Recording

Dialwave operates a telephone system which is capable of recording conversations for the achievement of various proper and lawful purposes, including (i) quality monitoring; (ii) compliance; and (iii) safeguarding purposes. You understand and agree that calls, incoming or outgoing, may be monitored or recorded. Under normal circumstances, a call will not be monitored or recorded unless:

  1. It is necessary to investigate a complaint;
  2. It provides assurance of Dialwave quality standards and policies.
  3. There is a threat to the health and safety of staff and/or visitors and/or customers and/or vendors and/or for the prevention and/or detection of a crime;
  4. It is necessary to check compliance with regulatory procedures;
  5. It is for safeguarding purposes; or
  6. It is for helping to protect employees from abusive or nuisance calls.

When possible, we will inform the caller and callee that the call will be monitored or recorded so that they have the opportunity to discontinue the call.

2. Sharing and Disclosure

Except as set forth in this policy or unless we specifically disclose it to you at the time of collection or subsequently obtain your approval, we will not make any personal data that is gathered on our site available to unaffiliated organizations for commercial purposes unrelated to the business of Dialwave. We may share aggregate anonymized data relating to the transactions on the site and use of our services for marketing, research and other purposes. Certain federal, state, and local laws or government regulations may require us to disclose personal data about you. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena or court order to be disclosed.

3.0 Your Privacy Rights

3.1 Control and Review Your Data

Where we process personal information collected via our website or services for our own account management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.

3.2 Cookie Control

You can elect to accept all cookies, accept specific cookies, or deny all our cookies using by adjusting your browser settings.

3.3 Unsubscribe from Our Mailing Lists

We give you the choice of receiving a variety of information related to our services. You can manage your communication preferences through the following methods:

  • By following the instructions included in each promotional email from us to unsubscribe from that particular mailing; or
  • Sending us an email at unsubscribe@dialwave.com.
3.4 Additional Privacy Rights as a California Resident

The California Consumer Privacy Act ("CCPA") provides California residents with specific rights regarding their personal information. This section describes CCPA rights and explains how to exercise those rights.

  • The right to access
  • The right to opt out of the sale of personal information
  • The right to deletion of a consumer's personal information
  • The right of data portability
  • The right not to be discriminated against for exercising rights under the CCPA

If you would like to exercise any of these rights, please contact us at legal@dialwave.com.

4.0 Children's Privacy

We do not intend for this site or our services to be used by children under the age of 16, nor do we seek to collect information about children under the age of 16. If you are under the age of 16, you must not provide us with information and must not use this site or any service.

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